Shipping Information

Omni Controls is currently offering free ground shipping for orders over $250.00 that are being shipped to the contiguous United States.

Shipping Methods/Timeframes    

We carry a large inventory of products. We ship most orders within 24 hours. If your order contains products that are not in stock, we will contact you with an estimated shipping date.

Feel free to contact us at 800-783-6664 or email sales@omnicontrols.com

Online orders, unless otherwise specified, are shipped via United Parcel Service (UPS) or FedEx Ground.

We do not offer C.O.D. shipments.

• Ground :  Delivered anywhere in the Continental United States* within 4 to 6 business days.
• Next Day Air :  Delivered anywhere in the 50 United States and Puerto Rico on the next business day by 10:30 AM, Noon, or end of day depending on destination (Noon or 1:30 PM on Saturdays).
• Next Day Air Saver (PM Delivery) : Delivered anywhere in the 50 United States and Puerto Rico on the next business day by 3:00 or 4:30 PM to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively.  Residential deliveries to UPS Next Day Air Saver destinations receive delivery by end of day.  This service is not available to destinations where UPS Next Day Air is committed for end of day.
• 2nd Day Air : Delivered anywhere in the Continental United States* within 2 business days.  UPS 2nd Day Air service provides substantial savings compared to the rates for overnight air service.
• Day Select : Delivered anywhere in the Continental United States* within 3 business days.
• Canada Standard Service : Delivered anywhere in all of Canada's ten provinces.
• Worldwide Express : Delivered within 1 or 2 business days, depending on the destination.  Delivery to more than 200 countries and territories.

If you have any more questions about shipping, please feel free to call us toll-free at 800-783-6664.

*Continental United States = 48 United States, excluding Alaska and Hawaii.

Return Policy : All returns must be authorized. Items returned without prior authorization will not be accepted.  Call toll-free 800-783-6664 to obtain a Return Material Authorization (RMA) Number. Items returned to us must be sent freight pre-paid and insured. 

New Equipment Returns : New equipment may be returned for warranty repair/exchange to us within thirty (30) days of the purchase date if proven to be defective.  After thirty (30) days, returns will be handled directly by the manufacturer.  Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.

Non-Defective new equipment will be accepted only if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. A restocking fee of up to 25% of purchase price may apply.   Special orders are non-returnable.

Used Equipment Returns : Upon receipt of used equipment returns, units will be evaluated to determine if repair or exchange is covered under warranty.  Warranty period is stipulated in our written quotation and/or your Purchase Order.  At our discretion we will repair, replace or credit the price paid for the unit.

Non-Defective used equipment will typically not be accepted for return unless a prior right-of-refusal period has been agreed in writing with your Account Manager.

Pricing Disclaimer : The prices on Omni Controls Inc. web site(s), including the online store, are those in effect on the publication date and are subject to change without notice. Please call toll-free 800-783-6664 to obtain current price quotations.

Payment Methods : We accept American Express, MasterCard, Visa and Discover credit cards. This includes Government IMPAC cards. · Purchase order terms for Corporate and Educational Institution and Government orders are net 30 days pending credit approval. Minimum Order There is a $50.00 minimum order total, not including shipping costs.

Order Cancellation : To cancel an order, contact us as soon as possible at 800-783-6664 or email. Please be sure to include your order number and reason for cancellation and we will assist you.

Check Order Status : To check the status of an online order, email you request to orders@omnicontrols.com. Please be sure to include your sales order number and contact information.